Home > Exchange / Return Policy

Exchange Or Return Policy
All products shipped out of Makoba undergo a strict QC before packaging to minimize any defective piece being shipped. Our QC team is always on its toes to ensure only the best products get shipped and utmost care is taken in packaging. We use good amount of foam / bubble wrap to ensure the safe delivery of your order. To ensure transparency in the whole process and to ensure compliance at our end, every online order received is photographed at the time of packaging with contents clearly visible. If at all any shortfall or pilferage is noticed, we will be able to refer the images taken at the time of packaging. None the less, if at all there is an unsatisfactory product received, below is the guidelines to get the error rectified.

1. Damaged goods / Pilferage: Please do not accept the package if there is any signs of tampering with the package or repacking. You can always reject it and we will get back the package as is condition. If the packaging is perfect but still after opening the package, you find any particular product missing or the product is damaged because of poor handling, do not panic. Send us the photo of the contents to the following no: 9080352314. We will get back to you with a remedy.
2.Cancellation after payment: Normally products ship the same day for orders received prior to 12 PM and the next day if orders are received post 4 PM. If for any reason, you want to hold the shipment or change your product, please drop an email to contact@makoba.com. We will get back to you with alternate product options. For any difference in payments, we would either refund the excess with us or share a payments link for the differential amount.
3.Returns: Under returns there are two types. First is in case the product did not match your expectation. Usually on screen products look different and in reality they can differ. We try to showcase actual product photos, most of the times. If still the product received is not as perceived, keep all the original warranty cards and the unused product and invoice and repack the product with utmost care. Ship the product back to us at below address. We will initiate refund as soon as we receive the parcel and QC is done. Please note, refund amounts may take 4-7 working days to get credited to your account depending on the mode of payment used at the time of placing the order.

1-A, Nungambakkam high road, Jhaver Plaza.
Chennai – 600034. Ph -044 45008595
In case the product received has any kind of manufacturing defect or malfunction, please share images or videos of the product through whatsapp at 9080352314. We will understand the concern and arrange a pickup. In this case too, the unused product with all original boxes, warranty cards etc must be packaged with utmost care. Do not hand over the parcel with lose packaging to the courier company for return parcels. We will send you a shipping label which needs to be pasted on the packaging of the return box.

4.Solving Useage mismatch: If you are not sure on the exact use age or know how about the product received, we will guide you before you take a decision to return/ exchange the product. Please share the details via whatsapp on the following no 9080352314. We will get back to you with the right product useage guidelines.

Terms & Conditions of return / exchange policy:
I) For all returns/ exchanges time limit is 3 working days. Pease ensure you take immediate action as soon as the product is received.
II) Any kind of customized product will not be accepted for exchange or return.
III) All refunds / exchanges, if any will be done only after receipt of the unused product and its quality check.

ATTENTION: It is the sender’s responsibility to ensure proper packaging is done of the unused product to be returned such that it is received in saleable condition. Refunds/ exchange will be initiated only once the quality check is completed of the returned products. Any deviation / damage / pilferage in return parcels will be borne by the customer.
We value our customers a lot and will go out of the way to solve all and any queries, as far as possible and that does not harm MAKOBA. Being in this trade since 2009 also gives us ample experience, knowledge on the products we deal in and the possible issues that may arise. We certainly hope there is little or no scope of further confrontation. we will try our maximum to solve all matters amicably.
Trusting in you and ensuring we provide the best pre and post buying experience.

If you are looking to buying pens online in India for your loved ones, choose from over 40+ pen brands at Makoba.com. Makoba is a premium pen store in India that has exclusive collection of pens which are luxury pens and premium branded pens. Shop online for branded pens in India and be sure to get a fine writing instrument. All luxury pens and branded pens sold on this pen website are sent with a pen warranty card. Searching for pen shops near me in Ahmedabad, Delhi and Chennai will definitely bring you to Makoba. We are one of the top 2 pen companies in India that lets you choose from over 3000 different models of pens on its online pen shop. A feather in Makoba’s hat would be its large collection of fountain pens on this online pen store.

Read more
© 2021 MAKOBA All Rights Reserved
Desinged by Code Technology